HyerWise

Terms of service

Last updated: October 2026

These Terms of Service ("Terms") govern your use of the HyerWise website and services. By creating an account, sending a request or listing your services, you agree to these Terms. If you do not agree, please do not use HyerWise.

1. About HyerWise

HyerWise is an online marketplace that connects customers with independent local service pros in Lagos and Abuja, Nigeria. HyerWise does not perform any services itself. Pros are independent businesses or individuals, not employees, agents or partners of HyerWise.

2. Eligibility and accounts

  • You must be at least 18 years old and able to enter a binding contract under Nigerian law.
  • You must give accurate, current information (name, phone number, email) and keep it up to date.
  • You are responsible for keeping your login details safe and for all activity on your account.
  • One person or business may not create multiple accounts to get around these Terms.

3. How the marketplace works

Customers describe a job (service, description, area, budget and preferred date) and contact pros through HyerWise. Any agreement about price, scope, timing or payment for the work is made directly between the customer and the pro. HyerWise is not a party to that agreement.

4. Our checks on pros

Before a pro's listing goes live, HyerWise carries out basic administrative checks, such as reviewing identity documents and sample work. These checks are limited. HyerWise does not promise the quality, safety, legality, timeliness or outcome of any pro's work. Customers should ask questions, agree the job details clearly and use their own judgement before hiring.

5. Customer responsibilities

  • Describe your job honestly and accurately.
  • Treat pros with respect and provide safe access to the work location.
  • Agree the full price, date and time with the pro, then pay through HyerWise.
  • Only leave reviews based on real jobs you actually had done.

6. Pro responsibilities

  • Provide true information about your identity, business, skills, prices, photos and areas served.
  • Hold any licence, permit or registration required by Nigerian law for your trade.
  • Perform work professionally, safely and in line with applicable laws and regulations.
  • Keep every job agreement and payment on HyerWise. HyerWise keeps 10% of the full job price as its fee, as set out in the pro agreement accepted at sign-up.
  • Turn up at the agreed date and time, and fix reported problems with your work as set out in the refund policy below.
  • Do not move customers off HyerWise to avoid the fee.

7. Payments

The customer and pro must agree the full price, the date and the time of the work before the customer pays. The customer pays the full agreed price to HyerWise through Paystack. HyerWise holds the payment and pays the pro in two parts: 45% when the job is agreed and paid, and 45% 48 hours after the job is completed. HyerWise keeps 10% as its fee.

7A. Refund and cancellation policy

This policy is designed to be fair to both customers and pros.

If the pro cancels or does not show up

  • The customer gets a full refund of the job price, or can ask HyerWise to use the money for another pro.
  • The pro is not paid. Any amount already sent to the pro must be returned, and the pro's account may be paused until this is settled.

If the customer cancels before work starts

  • More than 24 hours before the agreed time: the customer gets a full refund of the job price.
  • Less than 24 hours before the agreed time, or after the pro has arrived: the pro keeps the first 45% to cover transport, time and any materials bought. The customer is refunded the rest (55%).

After the job: 48 hours to check the work

  • After the job is marked done, the customer has 48 hours to check the work and report any problem through HyerWise. The final 45% is held during this time.
  • If there is a problem, the pro gets a chance to come back within 48 hours and fix it at no extra cost.
  • If the pro refuses or cannot fix it, HyerWise refunds the final 45% to the customer. The pro keeps the first 45% for work already done.
  • If no problem is reported within 48 hours, the final 45% is paid to the pro and the job is treated as complete.

Refund details

  • Refunds are sent to the customer's original payment method or bank account, usually within 5–10 working days.
  • Paystack processing fees added at checkout cannot be refunded.
  • To ask for a refund, contact us by email or WhatsApp (below) with your payment reference. Keep all chats and agreements on HyerWise so we can review what was agreed.

8. Reviews and content

You keep ownership of content you post (such as photos, descriptions, messages and reviews) but give HyerWise a non-exclusive, royalty-free licence to display it on the platform. Content must not be false, misleading, defamatory, hateful, obscene, or infringe anyone's rights. We may edit or remove content or listings that break these Terms. Fake or paid-for reviews are not allowed.

9. Prohibited conduct

  • Fraud, impersonation, harassment, threats or discrimination.
  • Offering or requesting illegal services.
  • Spam, scraping, hacking or interfering with the platform.
  • Using HyerWise to collect other users' personal information.

10. Suspension and termination

We may suspend or remove any account or listing that breaks these Terms, puts users at risk, or fails to pay agreed fees. You may close your account at any time by contacting us.

11. Disputes between users

Problems with paid jobs are handled under the refund policy in section 7A. For anything outside it, HyerWise may help both sides communicate but is not obliged to resolve the dispute. Nothing in these Terms limits your rights under the Federal Competition and Consumer Protection Act 2018 or other Nigerian consumer protection laws.

12. Limitation of liability

To the fullest extent allowed by Nigerian law, HyerWise is not liable for any loss, damage, injury or cost arising from services provided by pros, from dealings between users, or from your use of the platform. Where liability cannot be excluded, our total liability to you is limited to the fees (if any) you paid to HyerWise in the three months before the claim.

13. Indemnity

You agree to cover HyerWise against claims, losses and costs arising from your breach of these Terms, your content, or the services you provide or receive.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page with a new date. Continuing to use HyerWise after changes means you accept them.

15. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute that cannot be settled amicably shall first be referred to mediation, and failing that, to the courts of competent jurisdiction in Lagos State or the Federal Capital Territory, Abuja.

16. Contact us

Email: hyerwise@gmail.com
WhatsApp: +234 813 401 2614